PRIVACY STATEMENT:

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We value your privacy and are committed to protecting your personal information. Any data collected through our website, including phone numbers provided for SMS communications, is used solely to deliver requested information and updates related to our services. SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell, rent, or otherwise disclose your personal information to outside parties without your explicit consent, except as required by law. By using our site, you agree to this policy and any updates we may make to ensure your information remains secure.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Ashley's Party Rentals, Inc. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.ashleyspartyrentals.com/faq-policies. Message HELP for help. Reply STOP to any message to opt out.

 

 

IS A DEPOSIT REQUIRED TO PLACE AN ORDER?

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A deposit is not required when an order is placed. However, we do require a credit card to be given for holding purposes. If a delivery is requested, the customer must give payment prior to order going out. If authorized, the card given for holding purposes will be processed 3 days prior to service date or customer may bring payment to office no later than a week before their event. For self pick-ups, payment will be processed the morning of pickup date. ALL CUSTOMERS MUST GIVE CC INFO. 

 

 

I HAVE AN EMERGENCY, WHAT DO I DO?

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If an emergency occurs during non business hours, every customer is provided with an emergency number located above the deliver to box on all invoices. Emergencies can be big or small, don't hesitate to call and ask. Examples: You are missing an item from your rental order, a chair breaks, a table breaks, a linen has a hole or stain, etc. These emergencies and or mistakes don't happen often, but if they do please call the emergency number. During regular business hours, call the office and we will help you sort out any issues. 

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IS THERE A CANCELLATION FEE?

 

Yes, there is. Cancellations made earlier than 5 days before delivery will be refunded 100%. Cancellations made after the 5 day period will result in a 50% cancellation fee. Cancellations on the day of/before service date will result in a 100% cancellation fee. Please make any changes to your order at least a week before the delivery/pickup date. 

 

 

WHAT IS A 7% DAMAGE FEE? WHY IS IT APPLIED TO ALL MY RENTAL ITEMS?

 

A 7% damage fee is for the inevitable and gradual wear and tear that comes with renting out items. As items come and go from our warehouse we understand that our products will not last forever, but with this fee we can ensure our company can maintain a proper inventory count. This fee does not cover if an item is returned severely damaged or lost/stolen. (i.e. candle wax on linen, broken glasses, bent canopy legs, etc.)

 

 

DO YOU DELIVER?

 

Yes, Ashley's Party Rentals is always striving to make our customers satisfied so we didn't have to think twice about offering our customers with the delivery option. Our fee ranges upon the city of delivery. Please call for appropriate fee.

 

 

CAN I PICK-UP MY ORDER?

 

Of course! Our office closes the back warehouse half an hour before closing time. The schedule for self-pick-ups on week days is 9 AM- 3 PM.

We are currently closed on Saturday's and Sunday's.

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DO MY ITEMS NEED TO BE RETURNED CLEAN AND OR LAUNDERED?

 

Furniture items do not need to be returned cleaned. Glassware, dishes and flatware need to be returned rinsed free of food and/or drink and repacked in their original boxes or crates. Linens should not be washed or laundered by the client. Please shake out all debris (confetti, rose petals, food, etc.) before returning linens. ***Please do not use real wax candles on any linens as this damages them permanently. The customer will be responsible for replacing the full value of a replacement linen***

 

 

RENTAL DISCLAIMER  

 

Charges will be applied additionally for extra labor and services. (i.e. setup/breakdown/distribution, difficult access areas, deliveries involving stairs or long distances)

 

ALL deliveries to South Pacific St., Beaches, or Parks will be charged an Additional Labor fee of $65.00 or more depending on where drop-off/pickup will be, unless delivery/pickup is curbside of location. 

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*Our rental items are not brand new, these items are used very frequently. They may present with scratches and scuffs.