IS A DEPOSIT REQUIRED TO PLACE AN ORDER?
A deposit is not required when an order is placed. However, we do require a credit card to be given for holding purposes. If a delivery is requested, the customer must give payment prior to order going out. If authorized, the card given for holding purposes will be processed 3 days prior to service date or customer may bring payment to office no later than a week before their event. For self pick-ups, payment will be processed the morning of pickup date. ALL CUSTOMERS MUST GIVE CC INFO.
IS THERE A CANCELLATION FEE?
Yes, there is. Cancellations made earlier than 5 days before delivery will be refunded 100%. Cancellations made after the 5 day period will result in a 50% cancellation fee. Cancellations on the day of/before service date will result in a 100% cancellation fee. Please make any changes to your order at least a week before the delivery/pickup date.
WHAT IS A 7% DAMAGE FEE? WHY IS IT APPLIED TO ALL MY RENTAL ITEMS?
A 7% damage fee is for the inevitable and gradual wear and tear that comes with renting out items. As items come and go from our warehouse we understand that our products will not last forever, but with this fee we can ensure our company can maintain a proper inventory count. This fee does not cover if an item is returned severely damaged or lost/stolen. (i.e. candle wax on linen, broken glasses, bent canopy legs, etc.)
DO YOU DELIVER?
Yes, Ashley's Party Rentals is always striving to make our customers satisfied so we didn't have to think twice about offering our customers with the delivery option. Our fee ranges upon the city of delivery. Please call for appropriate fee.
CAN I PICK-UP MY ORDER?
Of course! Our office closes the back warehouse half an hour before closing time. The schedule for self-pick-ups on week days is 9 AM- 3 PM .
We are currently closed on the weekends.
DO MY ITEMS NEED TO BE RETURNED CLEAN AND OR LAUNDERED?
Furniture items do not need to be returned cleaned. Glassware, dishes and flatware need to be returned rinsed free of food and/or drink and repacked in their original boxes or crates. Linens should not be washed or laundered by the client. Please shake out all debris (confetti, rose petals, food, etc.) before returning linens. ***Please do not use real wax candles on any linens as this damages them permanently.
Charges will be applied additionally for extra labor and services. (i.e. setup/breakdown/distribution, difficult access areas, deliveries involving stairs or long distances)
ALL deliveries to South Pacific St. in Oceanside will be charged an "Additional Labor" fee of $65.00 unless delivery is curbside of residence.
*Our rental items are not brand new, these items are used very frequently. They may present with scratches and scuffs.